ABG Capital’s Atta Boy! Board
Over the past few months ABG Capital’s portfolio companies have received positive feedback from many customers. To encourage a motivating workspace, ABG Capital employees created an “Atta Boy” board where they will showcase these reviews and the employees providing the exceptional service. Recently, Jessica Young, Provisioning Manager at VoIP Innovations, was recognized for her excellent customer service skills. Steven V. Jackson from InterQOS, Inc wrote:
“I don’t have much time for this kind of thing, so I hope you realize how sincere I am when I take the time to write a note in praise of a trade partner’s personnel. With a recent problem, I contacted Jessica Young as the LNP manager for VI. She listened with real interest as I recounted the bizarre situation and stepped up on behalf of VI to get the problem solved. I would guess she in fact furthered our joint cause by documenting an improved means of handling these types of future port-ins which will bring less work to us all and a better end user impression. She presented herself in a very professional manner in the midst of an obviously frustrating situation making a very good impression on behalf of all of VI.
A business is really nothing more than a collection of agreements. Stake holders agree to certain objectives leading to a profit. Employees agree to perform certain defined duties leading to a pay check. The chasm between these two types of agreements often presents the root of a business’s failures or successes. Jessica Young presented herself in this situation as a true stake holder who understood the broader scope of our issue. She protected our joint interests at the business objective level rather than the “how do I have the easiest job” level of a simple employee and that is worthy of our admiration. My sincere compliments to Jessica; and to VoIP Innovations for having her on your side.”
Also in the VoIP Innovations’ porting department, Heather Halpern, Provisioning Specialist, and Denise Breide, Provisioning Project Specialist, were both recently acknowledged for their hard work. Matt Collins from CCD Service, LLC wrote:
“I just wanted to take a moment to let you know how grateful I am for Heather & Denise in the LNP department. There was a small wholesaler who closed their doors last week with a couple numbers. We know that the emergency ports are never fun but they went the extra mile to make sure that everything went as smoothly as it could.”
In addition to be spotlighted internally, these positive reviews, along with a caricature of these three employees drawn by our Graphic Designer, Ryan Rice, were added to our employee recognition “Atta Boy!” board. Last month, Dave Smith, Provisioning Specialist who is also in the porting department for VoIP Innovations, was in the spotlight for excellent customer service. See that post here: http://abgcapital.wordpress.com/2012/10/08/abg-capital-employee-update/
